Terms and Conditions

OUTDOOR ALBANIA BOOKING CONDITIONS

TAILOR-MADE TOURS

1. A tailor-made tour is a custom-designed itinerary with your own closed group and preferred departure dates (“Tailor-Made Tour”). Please refer to the Booking Notes section on our website outdooralbania.com.
2. These terms and conditions (“Booking Conditions”) are to be read carefully by the customers booking a Tailor-Made Tour (“Customers”). These conditions, along with any other information given to you at the time of booking, set out the terms and conditions of the contract between you and Outdoor Albania (‘OA”), having its registered address at Rruga Gjin Bue Shpata Nr. 9/1, Sh.2, Ap.4 Tirana, Albania.
3. AGREEMENT: Upon making the booking, the Customer(s) guarantees that he/she has the authority to accept on his/her own behalf, and/or on behalf of other participants, if applicable, and does hereby accept the terms of these Booking Conditions. The Customers and OA will be deemed to have formed an agreement (“Agreement”) once the Customers have accepted these Booking Conditions and have made the relevant payment pursuant to the terms set out in Clause 4 below. The Agreement shall be made pursuant to these Booking Conditions and shall be governed by Albanian law. Any disputes arising out of, or in connection with these Booking Conditions and/or the Agreement shall be referred to the exclusive jurisdiction of the Albanian Courts.
4. TOUR PRICE: OA invests time and expertise into every customized itinerary of Tailor-Made Tours. Therefore, after having had several communications on the customers itinerary’s ideas, and upon making the third trip draft OA will require a 100 euro deposit payment prior to proceeding to designing a Tailor-Made Tour, based on the Customers’ requests and feedback. OA shall respond promptly to any communication with the Customers and shall maintain a dialogue until the requested Tailor Made Tour has been designed. Once the Customers have approved the designed Tailor-Made Tour, OA shall send the Customers an invoice including the 100 Euro deposit. These Booking Conditions offer the Customers two options of paying for their tour:
   • Payment of a 100 Euro deposit per booking and upon receipt of the invoice payment of 20% of the tour price (-100 euro deposit) + 4,5% service charge, via our secure online payment, and pay the remaining amount at our Tirana office prior to departure; or
   • Payment of a 100 Euro deposit and upon receipt of the invoice payment of the total amount due through bank transfer with all transfer and wiring costs borne by the sender, no later than 14 days following receipt of the OA invoice by the Customers. For the avoidance of doubt, the transferred amount ought to have reached the OA bank account within 14 days from the receipt of invoice by the Customers. The rest of the payment should be made in the Outdoor Albania office prior to departure of the tailor made tour.
5. OA reserves the right to cancel the booking if the deposit and/or amount due of the Tour Price is not paid on time and pursuant to the terms of Clause 4 above. Furthermore, OA reserves the right to retain any and all deposits paid if payment is not made pursuant to the terms of Clause 4, above.
6. OA may offer its Tailor-Made Tours through its selected agents. Therefore, all monies paid by the Customers to these agents are held by the agents on behalf of OA, should the Customers fail to make payment of the Tour Price pursuant to the terms of Clause 3, above.
7. CANCELLATION OF TAILOR-MADE TOUR BY CUSTOMERS: Customers may cancel the Tailor-Made Tour at any time by submitting a written notification to OA or to the agent with whom the Tailor-Made Tour was booked. Cancellations shall be subject to cancellation charges as set out in Clause 12. Cancellations falling under the terms of the insurance policy may be subject to recovery under the insurance.
8. VARIATIONS OF TAILOR-MADE TOUR BY CUSTOMERS: If Customers wish to vary the Tailor-Made Tour after the invoice has been issued by OA, OA shall make all reasonable efforts to accommodate these requested variations, but the Customers hereby acknowledge that it may not always be possible to accommodate such variations. Any requests for variation of the Tailor-Made Tour shall be made in writing to OA or the agent with whom the Tailor-Made Tour was booked, and shall be subject to an administration charge of 35 Euro per person, per element of the Tailor-Made Tour to be varied, as well as any further cost OA may incur in making such variation. Customers hereby acknowledge that variation costs may increase as the intended departure date. Variations to the dates of the Tailor-Made Tour shall be considered as a cancellation of the original booking. Should any of the Customers be prevented from participating in the Tailor-Made Tour, their booking may be transferred to another person, having agreed to these Booking Conditions, provided that such transfer be notified to OA, not less than 14 days prior to the intended departure and that an amendment fee of 35 Euro, together with any additional costs that may have been incurred by OA have been paid. Customers acknowledge that certain Tailor-Made Tour arrangements (e.g. hotel or transportation bookings) may not be changeable after a reservation has been made and variation requests could incur a full cancellation charge.
9. CANCELLATION OF TAILOR-MADE TOUR BY OA: OA reserves the right to cancel the Tailor-Made Tour for different reasons, , excluding cancellations arising out of force majeure or failure by Customer to make due payment of the Tour Price. OA shall inform the Customers on any cancellations made not later than 40 days prior to the intended departure. Customers shall have the option of choosing between a refund of all monies paid, payment of a small supplement, or accept an offer of alternative Tailor-Made Tour of comparable standard.
10. Cancellations of Tailor-Made Tours either by the Customers or by OA, but excluding cancellations arising out of force majeure or failure by Customers to make due payment of the Tour Price, shall be subject to the following compensations:

11. NOTE: In addition to the above, all cancellations made by the Customers shall be subject to a penalty of 4.5% of the Tour Price, and any and all fees applicable to wire transferring of any monies paid.
12. FORCE MAJEURE: OA shall not be liable to the Customers for any compensation if cancellations or variations to the Tailor-Made Tour arise out of or in connection with unusual or unforeseeable circumstances of force majeure beyond the control of OA. These circumstances of force majeure include without limitation war, riot, industrial disputes, terrorist activity and any consequences arising therefrom, natural or nuclear disasters, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transportation, etc. (“Force Majeure”).
13. CUSTOMER COMPLAINTS: For any complaints during the Tailor-Made Tour, Customers must inform the tour leader, who will contact the OA office, or our ou quality officer who will make their best efforts to resolve the complaint.
14. PROMPT ASSISTANCE DURING THE TAILOR-MADE TOUR: If this Agreement is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services hereunder, due to Force Majeure, or due to circumstances beyond the control of OA, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care could not foresee or forestall, resulting in injury or other material loss of the Customers, OA shall offer Customers such prompt assistance as may be reasonable in the circumstances.
15. PASSPORT, VISA AND IMMIGRATION REQUIREMENTS: Any specific passport and visa requirements, and other immigration requirements, if applicable, are the responsibility of the Customers. OA shall not accept any responsibility if the Customers are unable to travel for failure to comply with any passport, visa or immigration requirements.
16. INSURANCE: Customers shall be responsible for taking adequate travel insurance prior to travelling for the Tailor-Made Tour covering cancellation, curtailment, injury or illness during the Tailor-Made Tour with OA. OA shall not check the suitability of insurance policies but reserves the right to request a copy. Customers shall fully indemnify OA, for any and all losses incurred by OA arising out of the Customers’ failure to take out adequate insurance cover.
17. SUITABILITY & BEHAVIOUR: All OA Tailor-Made Tours and courses are graded and it is the Customers’ liability and responsibility to ensure that they are physically fit, adequately experienced and suitably equipped to complete the tour. If any of the Customers present any medical conditions, allergies or special dietary requirements, Customers must inform OA and the tour leader, where applicable. OA shall endeavour to pass on any dietary or special requests to the suppliers but cannot guarantee that they will be met. The Booking Conditions are accepted on the basis that the Customers understand and accept the inherent risks involved in adventure or activity travel and that Customers undertake the treks, tours and activities of their own free will. Should Customers, or any of them decide that they are unable to continue the Tailor-Made Tour, they will be responsible for making their own alternative arrangements at their own expense. If OA, upon its sole discretion, believes that the Customers’ behavior is likely to cause injury, upset or distress to a third party or damage to property, OA is entitled to terminate the Tailor-Made Tour of the Customer(s) concerned, without prior notice and without incurring any liability to the Customer(s). The Customer(s) shall be solely responsible for making alternative arrangements and shall be entitled to no refunds.
18. EXCURSIONS: Any excursions or other tours that the Customers may choose to book or pay for whilst participating in the Tailor-Made Tour, that are not part of the package booked and provided by OA. All excursions are supplied by third party suppliers and are subject to their own terms and conditions. They do not form part of the Tailor-Made Tour. Any other excursions or other tours booked by Customers shall be subject to separate agreements with the operator of the excursion or tour and not with OA. OA shall not be responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the relevant operator.
19. WEBSITE, BROCHURE & ADVERTISING ACCURACY: OA makes its best efforts to ensure the accuracy of the advertising, brochures and website information and prices at the time of printing. However, errors might occur, therefore Customers shall ensure they check the price and all other details of their chosen Tailor-Made Tour with OA at the time of booking. The information and prices shown on the OA website and brochures may have changed by the time the Customers wish to book their Tailor-Made Tour.
20. DISABILITIES AND SPECIAL REQUIREMENTS: If the Customers, or any of them have any disability or special requirements, they shall inform OA at the time of booking so that OA can make the appropriate enquiries about the suitability of the chosen Tailor Made Tour for the Customer(s). If OA reasonably believes that it shall be unable to accommodate the particular need of the Customer(s), OA reserves the right to decline or cancel the booking.
21. SPECIAL REQUESTS: If the Customers have a special request regarding anything that is not automatically part of the Tailor-Made Tour, they must check with OA when booking their Tailor-Made Tour, and OA shall pass this information on to the suppliers it works with, but cannot guarantee the fulfillment of this request, unless OA separately confirms the fulfillment of such request in writing. OA shall not accept any liability for failure to meet a special request which fulfillment has not been separately confirmed in writing.

• AGE LIMITS: Customers of any age are welcome on OA Tailor-Made Tours. However, children under the age of 18 years of age should be accompanied by a parent or an adult. Elderly people should be fit enough to participate on the TailorMade Tour;

• MEDICAL CONDITIONS: Customers ought to inform OA of any existing or preexisting medical conditions in their booking form;

22. OA LIABILITY: Subject to the other provisions of this Clause 9, OA shall accept liability for ensuring that the Customers’ travel arrangements booked with OA are supplied as described by OA. If, after departure, any part of the Customers’ travel arrangements is not provided as promised, due to the fault of OA employees, agents or suppliers, OA shall pay Customers appropriate compensation, if this has affected the enjoyment of the Customers’ travel arrangements. The level of such compensation shall take into account all relevant factors including the invoice price of the Tailor-Made Tour, any steps the Customer ought to have reasonably taken to minimize the inconvenience/damage suffered, as well as the extent to which the deficiency or improper performance may have affected the Customers’ enjoyment of the package. OA shall not be liable for any injury, illness or death or consequent losses suffered by the Customers, unless proven that such injury or illness was caused by lack of reasonable care and skill by OA or our suppliers in the performance of obligations under the Agreement. Customers are expected to report to OA any and all complaints pursuant to Clause 13, and further assign to OA any rights the Customers may have vis-à-vis any third party in connection with the claim/complaint. Customers must co-operate with OA and OA’s insurers in this regard. If Customers suffer personal injury, death or serious difficulties as the result of an activity which does not form part of the package booked with OA, including without limitation any additional services or facilities provided to Customers by a hotel or any other supplier which was not included as part of the Agreement, OA shall not be able to pay the Customer any compensation, but shall instead offer the Customer such advice and guidance as is reasonable in all the circumstances provided OA is advised of the incident promptly. OA shall furthermore not be responsible when Customers do not enjoy the Tailor-Made Tour or suffer any other problems due to reasons which were not made aware to OA when the Tailor-Made Tour was booked. The liability of OA, except in cases involving death, injury or illness, shall be limited to a maximum of twice the cost of the Customers’ travel arrangements.
23. LIMITED LIABILITY: OA excludes liability where the alleged loss or damage results from any of the following:
    • the fault of the Customer(s) affected; or
    • the fault of a third party not connected with the provision of the Tailor Made Tour which OA could not have predicted or avoided; or
    • an event or circumstances in which OA or the supplier of the service in question could not have predicted or avoided even after taking all reasonable care.

The basis for ascertaining whether or not the services in question have been properly provided shall be the promises made to Customers by OA regarding the services agreed to be provided or arranged as part of the Agreement, and the laws and regulations of the Albania. If the services in question which caused the claim or complaint complied with the Albanian laws and regulations applicable to those services at that time, the services shall be treated as having been properly provided.

24. The liability of OA shall furthermore be limited in accordance with and/or in an identical manner to:
    • The contractual terms of the companies providing transportation for Customer travel arrangements as incorporated into this Agreement; and
    • Any relevant international convention applicable in respect of travel by air, travel by sea, rail, provision of accommodation, etc., limiting the amount of compensation which can be claimed by the Customer for death, injury, delay to passengers and loss, damage and delay to luggage. OA shall be regarded as having all benefit of any limitation or compensation contained in any applicable conventions.
25. RELATIONSHIP: No joint venture, partnership, employment, agency or fiduciary relationship exists between the Customers and OA, as a result of the Customers’ use of travel services, including outdooralbania.com. In its role as a tour operator and provider of the travel site, OA acts as an independent contractor. OA assists Customers in finding travel suppliers and making arrangements that meet the individual needs of the Customers. OA considers various factors in identifying travel suppliers and recommending specific itineraries to the Customers, including without limitation supplier availability, Customer preferences and any agreement with the Customers regarding travel bookings. Relationships between OA and the suppliers may also influence the suppliers and itineraries recommended.
26. SUPPLIERS: HOTELS, CAR RENTAL AGENCIES, TOUR OPERATORS AND OTHER SUPPLIERS PROVIDING TRAVELLING OR OTHER SERVICES ON outdooralbania.com (“SUPPLIERS”) ARE INDEPENDENT CONTRACTORS AND NOT EMPLOYEES OR AGENTS OF OA. OA ACTS SOLELY AS A SALES AGENT FOR THE SUPPLIERS AND SHALL NOT BE LIABLE FOR ANY ACTS, ERRORS, OMMISSIONS, REPRESENTATIONS, WARRANTIES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURY, DEATH, PROPERTY DAMAGE OR LOSS, OR ANY OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. OA SHALL HAVE NO LIABILITY AND SHALL MAKE NO REFUNDS IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKES, ACTS OF WAR, TERRORISM, DISEASE OR OTHER FORCE MAJEURE EVENT, OR ANY OTHER CAUSE BEYOND ITS DIRECT CONTROL, AND OA SHALL HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING, ACTS OR OMISSIONS OF ANY GOVERNMENTAL AUTHORITY. THE FACT THAT OA INCLUDES OFFERS ANY PRODUCT OR SERVICE ON THE TRAVEL SITE DOES NOT MEAN THAT OA IS ENDORSING OR RECOMMENDING SUCH PRODUCT OR SERVICE.

OUTDOOR ALBANIA BOOKING CONDITIONS

PRIVATE TOURS

1. These terms and conditions (“Booking Conditions”) are to be read carefully by the customers booking a Private Tour (“Customers”). These conditions, along with any other information given to you at the time of booking, set out the terms and conditions of the contract between you and Outdoor Albania (‘OA”), having its registered address at Sami Frasheri, Pallati Metropol, Tirana, Albania.
2. AGREEMENT: Upon making the booking, the Customer(s) guarantees that he/she has the authority to accept on his/her own behalf, and/or on behalf of other participants, if applicable, and does hereby accept the terms of these Booking Conditions. The Customers and OA will be deemed to have formed an agreement (“Agreement”) once the Customers have accepted these Booking Conditions and have made the relevant payment pursuant to the terms set out in Clause 3 below. The Agreement shall be made pursuant to these Booking Conditions and shall be governed by Albanian law. Any disputes arising out of, or in connection with these Booking Conditions and/or the Agreement shall be referred to the exclusive jurisdiction of the Albanian Courts.
3. TOUR PRICE: OA reserves the right to alter the prices of any tours shown in our brochure and/or website. The Customers will be informed on the current price of the tour before the Agreement becomes effective. These Booking Conditions offer the Customers two options of paying for their tour:
   • Payment of an online deposit of 20% of the tour price + 4,5% service charge, via our secure online payment, and pay the remaining amount at our Tirana office prior to departure; or
   • Payment of the total amount due through bank transfer with all transfer and wiring costs borne by the sender, no later than 14 days following receipt of the OA invoice by the Customers. For the avoidance of doubt, the transferred amount ought to have reached the OA bank account within 14 days from the receipt of invoice by the Customers. The Customers shall send OA a copy of the bank transfer by fax or e-mail.
4. OA reserves the right to cancel the booking if the deposit and/or amount due of the Tour Price is not paid on time and pursuant to the terms of Clause 3 above. Furthermore, OA reserves the right to retain any and all deposits paid if payment is not made pursuant to the terms of Clause 3, above.
5. OA may offer its Private Tours through its selected agents. Therefore, all monies paid by the Customers to these agents are held by the agents on behalf of OA, should the Customers fail to make payment of the Tour Price pursuant to the terms of Clause 3, above.
6. CANCELLATION OF PRIVATE TOUR BY CUSTOMERS: Customers or either of them may cancel the Private Tour at any time by submitting a written notification to OA or to the agent with whom the Private Tour was booked. Cancellations shall be subject to cancellation charges as set out in Clause 12. Cancellations falling under the terms of the insurance policy may be subject to recovery under the insurance.
7. VARIATIONS OF PRIVATE TOUR BY CUSTOMERS: If Customers wish to vary the Private Tour after the invoice has been issued by OA, OA shall make all reasonable efforts to accommodate these requested variations, but the Customers hereby acknowledge that it may not always be possible to accommodate such variations. Any requests for variation of the Private Tour shall be made in writing to OA or the agent with whom the Private Tour was booked, and shall be subject to an administration charge of 35 Euro per person, per element of the Private Tour to be varied, as well as any further cost OA may incur in making such variation. Customers hereby acknowledge that variation costs may increase as the intended departure date. Variations to the dates of the Private Tour shall be considered as a cancellation of the original booking. Should any of the Customers be prevented from participating in the Private Tour, their booking may be transferred to another person, having agreed to these Booking Conditions, provided that such transfer be notified to OA, not less than 14 days prior to the intended departure and that an amendment fee of 35 Euro, together with any additional costs that may have been incurred by OA have been paid. Customers acknowledge that certain Private Tour arrangements (e.g. hotel or transportation bookings) may not be changeable after a reservation has been made and variation requests could incur a full cancellation charge.
8. CANCELLATION OF PRIVATE TOUR BY OA: OA reserves the right to cancel the Private Tour for different reasons, including but not limited to failure to reach the minimum number of Customers required for a Private Tour, excluding cancellations arising out of force majeure or failure by Customer to make due payment of the Tour Price. OA shall inform the Customers on any cancellations made not later than 40 days prior to the intended departure. Customers shall have the option of choosing between a refund of all monies paid, payment of a small supplement, or accept an offer of alternative Private Tour of comparable standard.

9. Cancellations of Private Tours either by the Customers or by OA, but excluding cancellations arising out of force majeure or failure by Customers to make due payment of the Tour Price, shall be subject to the following compensations:

NOTE: In addition to the above, all cancellations made by the Customers shall be subject to a penalty of 3.5% of the Tour Price, and any and all fees applicable to wire transferring of any monies paid.

10. FORCE MAJEURE: OA shall not be liable to the Customers for any compensation if cancellations or variations to the Private Tour arise out of or in connection with unusual or unforeseeable circumstances of force majeure beyond the control of OA. These circumstances of force majeure include without limitation war, riot, industrial disputes, terrorist activity and any consequences arising there from, natural or nuclear disasters, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transportation, etc. (“Force Majeure”).
11. CUSTOMER COMPLAINTS: For any complaints during the Private Tour, Customers must inform the tour leader, who will contact the OA office, or Out of Hours Manager who will make their best efforts to resolve the complaint.
12. PROMPT ASSISTANCE DURING THE PRIVATE TOUR: If this Agreement is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services hereunder, due to Force Majeure, or due to circumstances beyond the control of OA, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care could not foresee or forestall, resulting in injury or other material loss of the Customers, OA shall offer Customers such prompt assistance as may be reasonable in the circumstances.
13. PASSPORT, VISA AND IMMIGRATION REQUIREMENTS: Any specific passport and visa requirements, and other immigration requirements, if applicable, are the responsibility of the Customers. OA shall not accept any responsibility if the Customers are unable to travel for failure to comply with any passport, visa or immigration requirements.
14. INSURANCE: Customers shall be responsible for taking adequate travel insurance prior to travelling for the Private Tour covering cancellation, curtailment, injury or illness during the Private Tour with OA. OA shall not check the suitability of insurance policies but reserves the right to request a copy. Customers shall fully indemnify OA, for any and all losses incurred by OA arising out of the Customers’ failure to take out adequate insurance cover.
15. SUITABILITY & BEHAVIOUR: All OA Private Tours and courses are graded and it is the Customers’ liability and responsibility to ensure that they are physically fit, adequately experienced and suitably equipped to complete the tour. If any of the Customers present any medical conditions, allergies or special dietary requirements, Customers must inform OA and the tour leader, where applicable. OA shall endeavour to pass on any dietary or special requests to the suppliers but cannot guarantee that they will be met. The Booking Conditions are accepted on the basis that the Customers understand and accept the inherent risks involved in adventure or activity travel and that Customers undertake the treks, tours and activities of their own free will. Should Customers, or any of them decide that they are unable to continue the Private Tour, they will be responsible for making their own alternative arrangements at their own expense. If OA, upon its sole discretion, believes that the Customers’ behavior is likely to cause injury, upset or distress to a third party or damage to property, OA is entitled to terminate the Private Tour of the Customer(s) concerned, without prior notice and without incurring any liability to the Customer(s). The Customer(s) shall be solely responsible for making alternative arrangements and shall be entitled to no refunds.
16. EXCURSIONS: Any excursions or other tours that the Customers may choose to book or pay for whilst participating in the Private Tour, that are not part of the package booked and provided by OA. All excursions are supplied by third party suppliers and are subject to their own terms and conditions. They do not form part of the Private Tour. Any other excursions or other tours booked by Customers shall be subject to separate agreements with the operator of the excursion or tour and not with OA. OA shall not be responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the relevant operator.
17. WEBSITE, BROCHURE & ADVERTISING ACCURACY: OA makes its best efforts to ensure the accuracy of the advertising, brochures and website information and prices at the time of printing. However, errors might occur, therefore Customers shall ensure they check the price and all other details of their chosen Private Tour with OA at the time of booking. The information and prices shown on the OA website and brochures may have changed by the time the Customers wish to book their Private Tour.
18. DISABILITIES AND SPECIAL REQUIREMENTS: If the Customers, or any of them have any disability or special requirements, they shall inform OA at the time of booking so that OA can make the appropriate enquiries about the suitability of the chosen Private Tour for the Customer(s). If OA reasonably believes that it shall be unable to accommodate the particular need of the Customer(s), OA reserves the right to decline or cancel the booking.
19. SPECIAL REQUESTS: If the Customers have a special request regarding anything that is not automatically part of the Private Tour, they must check with OA when booking their Private Tour, and OA shall pass this information on to the suppliers it works with, but cannot guarantee the fulfillment of this request, unless OA separately confirms the fulfillment of such request in writing. OA shall not accept any liability for failure to meet a special request which fulfillment has not been separately confirmed in writing.
20. TRAVEL TO CERTAIN DESTINATIONS: Travel to certain destinations may involve more risk than travel to other destinations. In addition, Customers are responsible for determining and obtaining proper documentation for travel to international destinations. OA DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH DESTINATIONS IS SAFE, ADVISEABLE OR WITHOUT RIST, AND SHALL NOT BE LIABLE FOR ANY DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.
    • AGE LIMITS: Customers of any age are welcome on OA Private Tours. However, children under the age of 18 years of age should be accompanied by a parent or an adult. Elderly people should be fit enough to participate on the Private Tour;

• MEALS: Breakfast is always included, unless otherwise stated in the trip dossier. Some of the OA tours are half-board and some full-board. Full information is provided in the trip dossier. Soft drinks and alcohol are not included. If Customers have specific dietary requirements they should inform OA, however it is expected that Customers have realistic expectations;

• MEDICAL CONDITIONS: Customers ought to inform OA of any existing or pre-existing medical conditions in their booking form;

21. OA LIABILITY: Subject to the other provisions of this Clause 9, OA shall accept liability for ensuring that the Customers’ travel arrangements booked with OA are supplied as described by OA. If, after departure, any part of the Customers’ travel arrangements is not provided as promised, due to the fault of OA employees, agents or suppliers, OA shall pay Customers appropriate compensation, if this has affected the enjoyment of the Customers’ travel arrangements. The level of such compensation shall take into account all relevant factors including the invoice price of the Private Tour, any steps the

Customer ought to have reasonably taken to minimize the inconvenience/damage suffered, as well as the extent to which the deficiency or improper performance may have affected the Customers’ enjoyment of the package. OA shall not be liable for any injury, illness or death or consequent losses suffered by the Customers, unless proven that such injury or illness was caused by lack of reasonable care and skill by OA or our suppliers in the performance of obligations under the Agreement. Customers are expected to report to OA any and all complaints pursuant to Clause 13, and further assign to OA any rights the Customers may have vis-à-vis any third party in connection with the claim/complaint. Customers must cooperate with OA and OA’s insurers in this regard. If Customers suffer personal injury, death or serious difficulties as the result of an activity which does not form part of the package booked with OA, including without limitation any additional services or facilities provided to Customers by a hotel or any other supplier which was not included as part of the Agreement, OA shall not be able to pay the Customer any compensation, but shall instead offer the Customer such advice and guidance as is reasonable in all the circumstances provided OA is advised of the incident promptly. OA shall furthermore not be responsible when Customers do not enjoy the Private Tour or suffer any other problems due to reasons which were not made aware to OA when the Private Tour was booked. The liability of OA, except in cases involving death, injury or illness, shall be limited to a maximum of twice the cost of the Customers’ travel arrangements.

22. LIMITED LIABILITY: OA excludes liability where the alleged loss or damage results from any of the following:
    • the fault of the Customer(s) affected; or
    • the fault of a third party not connected with the provision of the Private Tour which OA could not have predicted or avoided; or
    • an event or circumstances in which OA or the supplier of the service in question could not have predicted or avoided even after taking all reasonable care.

The basis for ascertaining whether or not the services in question have been properly provided shall be the promises made to Customers by OA regarding the services agreed to be provided or arranged as part of the Agreement, and the laws and regulations of the Albania. If the services in question which caused the claim or complaint complied with the Albanian laws and regulations applicable to those services at that time, the services shall be treated as having been properly provided.

23. The liability of OA shall furthermore be limited in accordance with and/or in an identical manner to:
    • The contractual terms of the companies providing transportation for Customer travel arrangements as incorporated into this Agreement; and
    • Any relevant international convention applicable in respect of travel by air, travel by sea, rail, provision of accommodation, etc., limiting the amount of compensation which can be claimed by the Customer for death, injury, delay to passengers and loss, damage and delay to luggage. OA shall be regarded as having all benefit of any limitation or compensation contained in any applicable conventions.
24. RELATIONSHIP: No joint venture, partnership, employment, agency or fiduciary relationship exists between the Customers and OA, as a result of the Customers’ use of travel services, including outdooralbania.com. In its role as a travel agent and provider of the travel site, OA acts as an independent contractor. OA assists Customers in finding travel suppliers and making arrangements that meet the individual needs of the Customers. OA considers various factors in identifying travel suppliers and recommending specific itineraries to the Customers, including without limitation supplier availability, Customer preferences and any agreement with the Customers regarding travel bookings. Relationships between OA and the suppliers may also influence the suppliers and itineraries recommended.
25. SUPPLIERS: HOTELS, CAR RENTAL AGENCIES, TOUR OPERATORS AND OTHER SUPPLIERS PROVIDING TRAVELLING OR OTHER SERVICES ON outdooralbania.com (“SUPPLIERS”) ARE INDEPENDENT CONTRACTORS AND NOT EMPLOYEES OR AGENTS OF OA. OA ACTS SOLELY AS A SALES AGENT FOR THE SUPPLIERS AND SHALL NOT BE LIABLE FOR

ANY ACTS, ERRORS, OMMISSIONS, REPRESENTATIONS, WARRANTIES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURY, DEATH, PROPERTY DAMAGE OR LOSS, OR ANY OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. OA SHALL HAVE NO LIABILITY AND SHALL MAKE NO REFUNDS IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKES, ACTS OF WAR, TERRORISM, DISEASE OR OTHER FORCE MAJEURE EVENT, OR ANY OTHER CAUSE BEYOND ITS DIRECT CONTROL, AND OA SHALL HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING, ACTS OR OMISSIONS OF ANY GOVERNMENTAL AUTHORITY. THE FACT THAT OA INCLUDES OFFERS ANY PRODUCT OR SERVICE ON THE TRAVEL SITE DOES NOT MEAN THAT OA IS ENDORSING OR RECOMMENDING SUCH PRODUCT OR SERVICE.